SOUTHERN CALIFORNIA'S GABRIEL CRUZ PEREZ ON HOW TO BUILD A TEAM FROM DAY ONE IN REAL ESTATE

Gabriel Cruz Perez

At 23 years old, Gabriel Perez started as a client in commercial real estate when starting his first business owning a Crossfit gym. His agent, who exhibited great client relationship skills with his various holiday treats and greeting cards, managed to eventually convince Perez to become an agent himself. 

As he embarked on this full-time real estate effort, he knew he had some hurdles to overcome. He had a healthy roster of potential clients through his years in the fitness sector, but with his know-how running a business, he identified the need to gain just as solid of a reputation in this new field.

He launched his business not by immediately prospecting or poaching a potential sale, but by sharing his success stories. He kept an approachable and thoughtful positioning with his network of clients and peers to build trust, and focused on teaching rather than selling. That slow and steady approach resulted in a strong foundation to build upon. With that solid base established and his proven integrity as a thoughtful agent, he was able to continue in the ideal trajectory of onwards and upwards.


"By nature, I'm a builder….The smaller the start, the better. I love the idea of building a company, building a team, building a brand, that before you know it, is bigger than you, and it starts to carry its own personality." 

With Gabriel's ability to humbly take those steps back and study the things he is aiming to achieve, he found that putting himself in the lime-light was not necessarily the way to go. 
"We tend to think that our brand is the hero. ...But if you really look at good stories that have been told ...you look at all these things, the hero is usually lost, and there's a guide that shows them what to do so that they can have success. ...I think very early on, I told myself, 'I'm not going to put myself in front of everybody as the hero; I'm going to offer myself as the guide, and every client that I help is now going to be the hero.'"

Furthermore, Gabriel looks at the entire client journey and obsesses over the details which include the little personal touches such as greeting cards and 'thank you' gifts. He understands that to bring that human aspect back into the mix makes a huge difference.

He also brings a full package deal with his listing agreement. In his preference to maintain his brand with options on vendor resources and a reliable listing team, he shows that he knows what works and what can really provide a standout experience for everyone involved -- buyers and sellers alike.

Gabriel has demonstrated success with a steadfast approach to launching a solid real estate business and has shown just how valuable building trust can be. His listing package bundled together through strong vendor relationships has truly reflected a strong and supportive foundation. It's another healthy example that there is no "I" in "team."

Visit Gabriel at theperezrealestateteam.com.

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Behind the Yard Sign: Chad Hinke, Creative Principal

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In episode 9, Justin and Kelly interview one of our very own, Chad Hinke. Our Creative Principal shares his educational journey, his early experiences in the design world and the itch to create that kept beckoning him back to design, along with some of the ups and downs of home staging. Chad plays a key role at Spade and Archer in all three locations, working with the staging designers to finalize each project and maintain the brand aesthetic.

Coming at life in what most would consider a practical approach, Chad didn’t begin his education in the design field, rather he was a pre-med bio student at UC Santa Cruz. Feeling as though this was not the right fit, he started down another path leading him to study social psychology and economics. After working and living in San Francisco, boredom set in and that little burning desire to create started getting hotter. Yet again, Chad went back to school and this time it was for interior design.

Chad is busy everyday reviewing home staging project like this one in Portland before the staff completes work.

Chad is busy everyday reviewing home staging project like this one in Portland before the staff completes work.

Now holding three degrees, Chad started getting more involved in design and working on a number of collaborative projects, though primarily focused on hospitality design. He even landed a fantastic project, working on a penthouse suite for the Ritz-Carlton with a budget that had no limit. Moving on, he worked on other high-end hospitality design along with his own independent design ventures. The biggest revelation taken from these jobs though was the sense that interior design had such an emotional and psychological aspect to it, tying his educational background to his design skills to invoke specific emotions. With his experiences in high-end design and an education in economics, Chad soon learned how to create beautiful spaces on any budget.

Soon after, fate intervened in the form of a mutual friend, bringing Justin and Chad together while Justin was looking for a Creative Director. They chatted, got along, and ta-da! Chad became the Creative Director for Justin’s new Seattle location. It was a perfect match, bringing Chad into the world of real estate and home staging. 

For the first few years he led and grew Spade and Archer’s Seattle office, and now leads the Portland, Los Angeles, and Seattle Spade and Archer offices, overseeing every home staging project. He speaks on the ups and downs this position can bring, the logistics of operations, “putting out fires” as he says, and the aspiration of being the best boss he can be. 

Having to work remotely now with three design firms in three different states, and the glorious challenges of COVID-19 of course, Chad has to spend a lot of time video chatting with all the different designers. This has become one of his favorite things, like a multi-state, home staging video game. Seeing the staging projects through the lens of a screen actually helps immensely in visualizing what the photos will look like, as it is all about the photos.

Listen to Chad’s entire story on Episode 9 of the Behind the Yard Sign podcast.

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Behind the Yard Sign: Creating a Rock Star Listing Team by Vetting Vendors for Your Clients

On Episode 14 of Behind the Yard Sign, we interviewed Gabriel Perez — one of our favorite clients in Southern California! As a newer agent with huge goals, we wanted to talk with him about how he builds a successful listing team right from the start.

Within the real estate industry, agents have all a multitude of ways to become successful in developing their business.  With the multitude of tech tools, business partnerships, and marketing skills out there at the ready, many agents have found out how to stand out and offer a unique flare. One ingredient that can easily be overlooked is something we as a home staging vendor take great pride in… vendor and client relations. 

You might immediately identify with this and understand the significance of that dynamic. For the agent who is more of a vendor concierge for their sellers, you know this involves a bit of some hand-holding and project management. Though once you've gotten into the flow and have found the right people, the process can be seamless.

The ease of this route starts with finding vendors that value the same principles as you do for your business. With that, you know your clients can relate to them in the same or similar way that they do to you, and your brand or business is not compromised in the process.

Spade and Archer Home Staging in Portland

Spade and Archer Home Staging in Portland

Do you aim to be on time? So should your vendors. 

Do you value quality and good taste? So should your vendors.

Do you offer honesty & professionalism? So should your vendors.

Can you accommodate when the going gets tough? So should your vendors.

Spade and Archer Home Staging in Seattle

Spade and Archer Home Staging in Seattle

Your vendors should also be your professional besties, or in other words, they should not be viewed as "the help" but rather as members of your team. A listing team goes well beyond your in-house coordinator or project manager. It also includes the cleaning crew, the landscaper, the electrician, the home stager, and so on. Each of those service providers exists to support the efforts of the others, and if that is taken for granted or abused, it is not going to be of help in the long run.

One great relationship can generate a ton of new interest and potential success, so why not consider your vendors -- who all work in and around the same industry you do -- as an asset and contributor to your product? It's also just good business to maintain these great relationships… because, as the saying goes, you get more bees with honey than with vinegar.

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Making or Breaking a Home Sale with Staging: The Before and After Portland RE-PAINTING Story

Potential buyers may be surprised by how much preparation goes into a house from the time a homeowner moves out to the first open-house. Most homes don’t undergo an entire remodel, but a cosmetic face-lift can pique a buyer’s interest and even raise the property value.

The first step we take when beginning a new staging project is a site visit of the property. As we walk through the house, we take pictures, plan room layouts, and make notes about potential turn offs from a buyers perspective. Factors such as paint color, wallpaper, outdated light fixtures, and dirty carpet can easily prevent a potential buyer from imagining their new life in this home. 

BEFORE Spade and Archer Home Staging

BEFORE Spade and Archer Home Staging

AFTER Spade and Archer Home Staging

AFTER Spade and Archer Home Staging

More than a year ago, the Portland Spade and Archer team visited a gorgeous 3-story house just outside of Portland with stunning views of the mountains, river, and city. With such a great location and views, the team was confident that the house would get snatched up immediately once listed. Design manager Chanel met with the listing agent Alicia Selliken (a recent guest on Behind the Yard Sign!) and discussed “Priority Preparations” that would need to be completed for the project to be a Guaranteed Stage. This included re-painting the interiors and replacing the carpet throughout, replacing light plates, door knobs, and kitchen appliances. 

A couple weeks later, the realtor came back and asked to do Guaranteed Home Staging® Price but had not completed the above list. The Spade and Archer team made an exception since the wallpaper and non-neutrals walls had been painted out. However,  the current neutral colors were there were pretty dark and dated the home a bit, but we were all so enamored with the views that we thought if we staged it correctly a potential home buyer may not fixate on the wall colors. 

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BEFORE Spade and Archer Home Staging

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1st Spade and Archer Home Stage

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FINAL Spade and Archer Home Staging

Once staged, the was listed from March through September without any serious interest, which was surprising given the home’s beautiful views and unique architecture. In September, the homeowner’s daughter decided to do a “mini-flip”, which entailed replacing deck-railings, repainting the interiors, and eliminating brass fixtures. The Spade and Archer team re-staged in mid-December and it looked like a completely different listing!

In the original staging, Chanel chose art and accessories that would draw attention away from the dijon mustard color of the walls and more towards the view. When a home was non-neutral wall colors, it impacts how each room can be decorated which end up accentuating the paint. A potential buyer doesn’t want to consider what changes will have to be made to their future home before they are able to move in. 

BEFORE Spade and Archer Home Staging

BEFORE Spade and Archer Home Staging

AFTER Spade and Archer Home Staging

AFTER Spade and Archer Home Staging

However, once it had been painted white throughout, Chanel was able to bring in color and more eye-catching furniture to make the space feel more homey. She was no longer just staging for the views, but for the property itself.

Just three days (!) after the house was listed for the second time, it went pending. This was the 4th round of marketing for this property: it went on occupied at first, then vacant, staged with some alterations and then finally completely painted and staged. This almost year-long process really affirmed the success of the “Priority Preparations” system. A freshly painted and updated home invites a potential buyer to image their life there in the future, rather than adapt to the previous owner’s color and design choices. 

BEFORE Spade and Archer Home Staging

BEFORE Spade and Archer Home Staging

AFTER Spade and Archer Home Staging

AFTER Spade and Archer Home Staging

Behind the Yard Sign: Finding Success by Finding Your Niche with Urban Living’s Matt Goyer

LISTEN TO EPISODE 13 HERE.

Specialists are the rarified few who have a major talent in one specific area and are paid handsomely for their unique knowledge.  They are in demand and can be very successful.

You may have a General Practitioner doctor who is someone you see for a wide range of issues.  He/she knows a little about a lot and can help you in most manners.  And then there are docs who have spent time and energy focused on one particular specialty.  They know a lot about a little (a single subject, that is).  If you wanted a nose job, for example, you wouldn’t go to the same doctor who treats your cold.  You would want a plastic surgeon. But if you are really looking for a perfect proboscis, you would seek out someone who specializes in rhinoplasty- someone who knows noses.  

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Great success can be found in any niche and that includes real estate.  Take Matt Goyer.  He is the wildly successful and eternally busy head of Urban Living in Seattle, Washington.  What started out as blog journaling his attempt to buy a condo years ago has evolved into a successful career and a niche market business with staying power.

“So, when I moved here in 2004 and I started looking for a condo, there was very little information online. You had to buy the Seattle Times Sunday paper and see who was advertising in order to figure out which condos to consider purchasing. There was nothing online, so I started this blog that was basically a journal for myself of condo sales centers.”

VISIT htps://www.urbnlivn.com/about/ TO FIND OUT MORE.

VISIT htps://www.urbnlivn.com/about/ TO FIND OUT MORE.

Matt bought his first condo and then his second and then onto a townhouse, all the while writing about his journey.  “I worked at a tech startup, but it was more known as a real estate brokerage called Redfin and I ran the marketing there, but I wasn't an agent.” After that, Matt did another tech start up and moved from office job to office job.  “I just got tired of working in an office, doing meetings, all that corporate BS and was like, man, I just want to follow my passion.” Being from Winnipeg, Matt says he didn’t really have any passions besides skiing and hockey.  Not really stuff he could turn into a career.  “Oh, I write this blog about real estate that I've been doing as a hobby,” he thought. “Why don't I turn that into my job?”

Since Matt was already looking at condos, he decided to focus on those. He was specializing without even knowing it.  Soon more people began to read his blog expecting him to go to more and more condo centers until he became known for his condo expertise. “I just kept chronicling what was going on in Seattle real estate,” he says. There are now thousands of subscribers as well as an email that goes out every Friday. He estimates close to a thousand people a day visit the blog.

The blog is what eventually became Urban Living - Matt’s own brokerage. After years of working as an agent for someone else’s brokerage, he managed to create one of his own. “I didn't like having someone else's name on my sign. I knew I always wanted to have my own brokerage. But you just can't go and start your own brokerage. You can't be a managing broker overnight,” he says. “I took the online courses and all that nonsense and all this state licensing BS- it's all complicated! No one's written a guide of how to do it.” But eventually, he worked to create a company of his own. “Now I’ve got signs with my name on it and it feels great.”

Even in the topsy turvy times we now face in real estate, Matt has managed to carve out not only a successful business, but a name for himself.  He remained true to his vision, his core values and his specialty. “That's how we developed that brand initially,” he says. “Really focusing in on that one thing. And now we’re known as experts in that space: ‘If you're thinking of buying a condo, you should talk to Matt.“ 

You can be successful by focusing on a niche and being the best at it. “I think a mistake that a lot of real estate agents make at the beginning is to try to be all things to all people,” Matt advises young agents.  “The blog was very, very niche to start. It's broadened a bit over time, but you know, our focus initially was really on new construction condos, cool lofts.” 

Being a specialist means your clients will seek you out for your advanced knowledge.  You can build a successful business and a die-hard following by doing one thing. Know who you are. Know what you do. And be the best at it.

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