ADMINISTRATIVE COORDINATOR
Opening in Portland, OR
This position works with the company founder and with creative, operations and marketing staff to make our business run smoothly! In addition to providing administrative support to department leads, this Administrative Coordinator will work with clients on a daily basis to answer questions, solve problems or route to the correct staff member for help.
We are looking for a team member who will love being a “frontline” communicator with our clients. Our company needs a highly-trustworthy, independent, reliable and energetic Administrative Coordinator who is excited to work with our customers directly through phone calls and emails. The right candidate will enjoy maintaining a pleasant and supportive demeanor with clients, manage daily changing priorities, can learn while doing, and feels inspired when using new technologies.
The needs of small businesses are varied and our teams are tight! The ideal candidate in our interview process will exude an “I got this” attitude with a lot of servant leadership -- ready to learn the real estate niche of home staging in three markets. If you love customer service, project management, organization and processes -- then we want to hear from you!
Responsibilities:
Serves as “frontline” communicator with clients on a daily basis on the phone -- supporting basic needs with getting started, getting a quote and providing status updates.
Provides administrative support for company founder and department leads by managing the company calendar (meetings, appointments and customer scheduling needs). Proactively anticipates future needs based on the upcoming events, meetings, deadlines, and other activities.
Prepares contracts and follows each project through the sales cycle to support clients and staff with next steps.
Facilitates processing of accounts receivable and accounts payable; assists with the tracking of departmental budgets.
Coordinates with the marketing team to mail collateral to clients seasonally. Works with staff to collect Google reviews from clients.
Becomes the “go to” person for the company CRM and becomes accountable for new client follow up calls and questions.
Performs light clerical duties (photocopying, filing, mailing).
Skills and Abilities:
Proficiency in Microsoft Office Suite, Google Suite, Quickbooks/Quickbooks Online, Adobe Acrobat, Online Banking, Online credit card processing, and customer relationship management systems (CRMs).
Knowledge of administrative and customer service best practices.
Excellent organizational, writing, and communication skills.
Ability to establish and maintain effective and appropriate working relationships.
Ability to take direction, manage multiple priorities, meet deadlines, and take initiative.
Ability to exercise sound judgment, tact, and diplomacy.
Flexibility in meeting shifting demands and priorities.
Working Schedule, Benefits, and Pay:
Starting pay is $19-$20 per hour. This position is full-time, and has a full benefits package including medical, dental, retirement matching, vacation and sick time, and holiday policy. Hours include Monday-Friday 7:00AM - 4:00PM.
How to apply!
Learn about our business on Instagram at @spadearcher and/or check our our blog at spade-archer.com/blog.
Please send your resume and cover letter to portland@spade-archer.com. In your cover letter, please include 5-10 questions based on your Instagram and blog research you think our clients ask when they call us!